News : Sharpen Technologies Featured in 2017-2018 DMG Consulting Market Report
Sharpen Technologies, a cloud contact center platform with an agent-first focus, announces it is featured among a handful of cloud-based contact center infrastructure vendors worldwide in a new report from contact center and back-office research and consulting firm DMG Consulting LLC.
DMG Consulting’s 10th annual edition of the Cloud-Based Contact Center Infrastructure Market Report provides detailed coverage of the competitive landscape, vendors, products, and trends and challenges that are driving this market. It also addresses market share, projections, adoption rates, benefits, return on investment, pricing, customer satisfaction and implementation best practices.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"The cloud-based contact center infrastructure market is one of the fastest growing IT sectors in the overall contact center marketplace, a trend that DMG expects to continue for at least the next 5 to 8 years," said Donna Fluss, president of DMG Consulting. "In the past 20 years, cloud-based contact center infrastructure vendors have invested millions of dollars to build their solutions and the supporting networks and operations to run them. But the time has come for them to move the market forward with new and innovative designs, architecture, functionality, user interfaces and best practices."
According to the report, the vast majority of organizations are lagging in the implementation of true omni-channel contact centers.
Sharpen’s omni-channel contact center solution provides unified and integrated omni-channel support for inbound/outbound and blended voice, email, chat, SMS, co-browse, social media, video, fax and voicemail. Sharpen was also one of three vendors to receive a "perfect score" in the customer satisfaction category of system security.
"Sharpen is proud to be recognized within a handful of leading and contending industry vendors as the adoption of cloud contact center infrastructure continues to garner momentum across all verticals," said Cameron Weeks, CEO of Sharpen Technologies. "Our inclusion in the report affirms our work to maintain a leadership position in the industry and is evidence that the market is changing in ways that demand a vendor like Sharpen."
Today's Tip of the Day - ECruitment
More Editorial From Sharpen
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Monday, January 8, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...