News : Sharpen Technologies Launches CX; New Programming Language
Sharpen Technologies, a contact center platform with an agent-first focus, announces the launch of .CX, a new programming language that empowers companies to provide complete customization in customer service. In conjunction with the Sharpen platform, .CX enables companies to build custom contact center solutions for voice, text and data to improve both the agent and customer experience.
"Too often, cloud contact center vendors claim to offer APIs and options for customization but implement these solutions in ways that tie users back to an on-premises methodology," said Cameron Weeks, CEO of Sharpen Technologies. ".CX is the first true object-oriented programming language focused on customer service. It lives completely in the cloud on the Sharpen platform, giving our clients total freedom to customize their customer service tools with maximum availability, security and freedom from relying on local resources."
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Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
Published: Wednesday, November 8, 2017
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