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News : Sharpen Technologies Named Among Inc. Magazine’s 2019 Best Workplaces

#contactcenterworld, @sharpentech, @inc

Indianapolis, IN, USA, June, 2019 -- Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has been named one of Inc. magazine’s 2019 Best Workplaces.

This fourth annual ranking singled out 346 winners based on a survey of 2,000 privately held U.S. companies. The ranking evaluated companies on topics ranging from trust and management effectiveness to perks and confidence in the future.

The final list of Inc.’s Best Workplaces reflects companies "that have created exceptional workplaces through vibrant cultures, deep employee engagement and stellar benefits," according to the magazine.

"Attracting and retaining top talent is the lifeblood of software companies," said Mike Simmons, Sharpen’s chairman and CEO. "We get this and have put employees at the center of everything we do—from benefits and perks that reflect their unique needs, to open, two-way dialogue with leadership. We are truly only as good as each individual who works here and I want to thank our team members for their dedication, talent and passion that drive our continued success."

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Sharpen’s workplace mantra is, "employees are not a number, they’re a name." Beyond treating employees as individuals, the company believes strongly in employee empowerment, according to Kayla Porter, manager of people experience at Sharpen.

"Employee empowerment brings to life individuality," Porter said. "One way we empower employees is through our Culture Committee, which receives an annual budget and is open to any non-C-level employee. This autonomously run committee solicits input from all employees to execute on activities like group walks, lunch ‘n lawn games at the park, and volunteer projects."

Sharpen’s non-cookie-cutter approach also manifests in programs such as free access to thousands of online courses, the creation of individual success plans, and professional mentorship opportunities.

"We know that matching benefits with employee values is a top priority, especially for our Millennial team members," Porter said. "To ensure we’re constantly meeting this need, we conduct an annual employee feedback survey. We’ve used survey results to revamp our review structure and add new benefits. This has played a vital role in helping us maintain an intimate and relevant environment as we grow."

Having a voice that’s heard is especially important to Sharpen employees. "Sharpen is a progressive company that’s constantly looking to evolve with the ideas that are presented by employees," said Ritch Caudill, senior manager of channel partnerships at Sharpen. "We all feel like we have a voice in the overall direction of the organization’s success."

In addition to being empowered and listened to, having meaningful and impactful work is another top priority at Sharpen. "The best part about working at Sharpen is seeing your work make an impact," said Noah Coffey, senior user experience developer at Sharpen. "You feel like an important part of a larger team that depends on each other to be successful. Company outings, team events and a casual environment help make for a fun work life. But working with a team of driven and approachable people really sets my experience here apart."

#contactcenterworld, @sharpentech, @inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sharpen:
Company LogoSharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Tuesday, June 11, 2019

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2020 Buyers Guide Omnichannel

 
1.) 
3Fiftynine

CardBoard
This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
CCT Solutions

CCT ContactPro
ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
(read more)
PH: +1 305 766 3264

4.) 
Comm100 Network Corporation

Comm100
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.

From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
PH: 1-877-­305-0464

5.) 
ComSys S.A.

CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
(read more)
PH: +302109241486

6.) 
CTCOMM

Whatsapp
Facebook
Twitter
Linkedin
Youtube

7.) 
Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
PH: 01442 458300

8.) 
eGain Corporation

eGain
eGain omnichannel customer engagement solutions power digital transformation for leading brands.

Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.

Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.

9.) 
Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
(read more)
PH: +918866728362

10.) 
Lieber & Associates

Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
PH: +1-773-325-0608

11.) 
Noble Systems

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
PH: +61 (0) 3.9008.1700

12.) 
Orbita

OrbitaENGAGE
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage 
Virtual visits (via telehealth integration,)  andV oice Search and Voice SEO ,
PH: 617-804-5550
 

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