Indianapolis, IN, USA, Nov, 2018 -- Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, and Telarus, a privately held technology services distributor in the U.S., have signed a Master Agent agreement.
The agreement enables the Telarus community of sales agents to offer Sharpen’s contact center and unified communications solutions.
Telarus sales agents can now connect potential customers with Sharpen account executives, who will then manage the sales process, including billing, deployment, services and support.
"Sharpen’s unique approach to the agent experience makes it a valuable addition to our stable of cloud contact center vendors," said Ray Hicken, vice president of operations – contact center and unified communications. "We can now offer a solution to companies plagued with issues of agent turnover—issues that have hampered a positive customer experience for decades. Equally important, Sharpen delivers comprehensive functionality like omni-channel communications and AI-powered analytics, all on a globally scalable platform that offers superior voice quality."
"Partnering with Telarus gives customers the best of both worlds: comprehensive, expert pre-sales resources, combined with direct support that ensures superior ongoing service," said Ritch Caudill, Sharpen’s senior manager of channel partnerships. "We’re excited to show exponentially more companies how they can accelerate their digital transformation efforts with a cost-effective cloud solution that offers rock-solid reliability, an omni-channel design that leap-frogs the competition, and the kind of ease-of-use you’d expect from consumer products."
Posted by Veronica Silva Cusi, news correspondent
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
Telarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
Published: Monday, November 12, 2018
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