#contactcenterworld, @webtextdotcom, @sharpentech
Indianapolis, IN, USA, May 9, 2023 – SharpenCX, an all-in-one unified contact center platform, announced it has completed the acquisition of Webtext, an omnichannel messaging solution. This acquisition brings Sharpen’s mission to empower exceptional agent and customer experiences to on-premises contact centers, allowing rapid digital transformation supporting messaging, webchat and social channels.
Sharpen provides customers an all-in-one solution with an agent-first approach, cloud-native platform, and holistic AI environment. By adding Webtext’s digital platform capabilities, Sharpen will now offer further flexibility to configure the agent experience using its cloud solution or through existing on-premises contact center solutions.
"Our focus has always been on creating meaningful connections between agents and customers," said Adam Settle, Chief Product Officer of Sharpen. "By combining Webtext’s flexible, messaging-first capabilities with Sharpen’s simple agent interface and analytics, we are providing a complete omnichannel experience – which is critical in today’s automated, digital-first world."
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"More companies see the benefits of cloud-native solutions, but the shift can be daunting. Now, through our combined digital engagement platform, customers can create omnichannel strategies today while making a full cloud migration over time," said Pam Hynes, Chief Operating Officer of Sharpen. "We are excited about the Webtext team joining Sharpen and helping in our endeavor to realize our customer engagement vision."
"This is great for our customers," stated A.J. Cahill, CEO and Co-Founder of Webtext. "Sharpen gives our customers access to a broader suite of customer engagement solutions that improves the agent experience and brings them closer to their customers."
This announcement follows investment funding in Sharpen from TELEO Capital in December 2022. With funding from TELEO Capital, Sharpen is strengthening its platform to better serve customers across all segments and industries.
Posted by Veronica Silva Cusi, news correspondent
WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
Published: Wednesday, May 10, 2023
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