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News : Shell to Pilot AI Virtual Assistant Named Amelia
Dec 5, 2014 -- The oil and gas provider Shell, will begin using IPsoft’s Amelia, a virtual assistant that can learn from natural language interactions, to solve customer problems.
More than a typical chat bot, cognitive computing software Amelia can learn from experiences with customers, which will mean less intervention from human agents – and software developers.
With assistance from Accenture, Shell will deploy Amelia in the firm’s internal training programme, answering queries from learning advisors, in February next year.
She will observe how advisors interact with staff until she is ready to automate the processes herself.
Amelia’s main areas of intelligence include neural ontology, which allows it to observe what people are doing through their interactions through her interface.
Accenture announced yesterday that it will integrate Amelia into its cognitive services delivery for its customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
Shell Business Operations Cape Town SBO Cape Town is a multi-cultural centre, language-driven with more than five nationalities represented. We are a client-facing operation for Shell's Offer-to-Cash business. We service South Africa (SA), Belgium, the Netherlands, France, Luxembourg and Canada in their respective time zones. As an operation based in SA, we are a member of the local Business Process Outsourcing Network which enables us to leverage shared learnings in this sector. SA is an award winning BPO & O destination, having won the National Outsourcing Association (UK) and European Outsourcing Association, Offshoring Destination of the Year Awards in 2012 and 2013. As part of recognising the work performed in our centre, we form part of the prestigious BPeSA industry awards. For 2014, four of our employees have been nominated in various categories with the 5th nomination being for our centre’s workplace wellness programme.
IPsoft is breaking new ground in the humanization of AI. Witness how the evolution of Amelia sets a new paradigm for how cognitive service agents can behave and integrate with human teams.
Published: Monday, December 8, 2014