News : Shepard to Spearhead Inca Digital Expansion in North America
Cambridge, England, May 22, 2015 -- After the successful roll-out of the joint service support program between Inca Digital and Fujifilm for Onset customers in Canada, changes continue to be made to extend the Inca Customer Support team in Chicago.
The team is responsible for the servicing of all Inca Onset flatbed printers sold in the United States by Fujifilm Graphic Systems, as well as overseeing the first line support for all Onset customers in Canada.
"The growing demand for service drives the need for continuous improvement," explained Ron Shepard, vice president of customer support, North America at Inca USA. Shepard joined Inca USA last year.
He came from Heidelberg CSAT America where he was director of sales and marketing, responsible for all efforts centered on the company’s entry into the digital label marketplace in the United States, Canada and Mexico. Before that, he was national in-plant specialist at HP Indigo America, responsible for sales and support of digital imaging print solutions to the corporate, state and local government, and higher education marketplaces.
Further proactive steps have been taken to build the Inca USA organization to support current and future growth. Dimitar Hristev, formerly a field engineer at Kodak, has assumed the role of response center lead in Chicago, coordinating efforts for customer support. He is assisted by Steve Sluzas and Daniel Lewis, offering customers remote access to engineer resources when needed.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Maintaining Customer Notes
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About Inca Digital Printers:
Inca Digital Printers Ltd. is a developer and manufacturer of wide-format inkjet printers for the print industry.
Published: Wednesday, May 27, 2015
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