News : ShoreTel Connect to Flatten Comms Across Cloud, Onsite and Hybrid
Sydney Australia, Aug 21, 2015 -- Unified Communications (UC) solutions provider, ShoreTel, has launched ShoreTel Connect in Australia. This single platform and user interface provides business communications from the Cloud, onsite or a hybrid combination of both.
As part of the roll-out of ShoreTel Connect, it has also introduced the ShoreTel Connect Contact Centre, a solution scalable to 1000 users for both ShoreTel Connect Cloud and ShoreTel Connect Onsite. In addition, it’s launched the integration of advanced CRM applications with deployments of ShoreTel Connect Onsite and ShoreTel Connect Cloud.
"We’re talking about one platform – whether it’s Cloud or premise-based; it’s just one platform with one experience. It’s the foundation the company is moving towards in the coming years. The reason we’re doing it, is to introduce features to our user base faster and quicker than having a pure product offering," ShoreTel global chief marketing officer, Mark Roberts, said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Monday, August 24, 2015