News : ShoreTel Connect to Flatten Comms Across Cloud, Onsite and Hybrid
Sydney Australia, Aug 21, 2015 -- Unified Communications (UC) solutions provider, ShoreTel, has launched ShoreTel Connect in Australia. This single platform and user interface provides business communications from the Cloud, onsite or a hybrid combination of both.
As part of the roll-out of ShoreTel Connect, it has also introduced the ShoreTel Connect Contact Centre, a solution scalable to 1000 users for both ShoreTel Connect Cloud and ShoreTel Connect Onsite. In addition, it’s launched the integration of advanced CRM applications with deployments of ShoreTel Connect Onsite and ShoreTel Connect Cloud.
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"We’re talking about one platform – whether it’s Cloud or premise-based; it’s just one platform with one experience. It’s the foundation the company is moving towards in the coming years. The reason we’re doing it, is to introduce features to our user base faster and quicker than having a pure product offering," ShoreTel global chief marketing officer, Mark Roberts, said.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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