News : ShoreTel Contact Centre, Mobility Solutions for Local Government Body
Melbourne, Australia, Nov 30, 2015 -- Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.
Under the contract, the new ShoreTel UC solution will form the basis of a comprehensive revamp of systems to enhance Brimbank’s delivery of services to its community of residents.
ShoreTel Connect ONSITE is now available in Australia and Brimbank will be the first major implementation of the new platform locally.
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The contract will see Brimbank deploy ShoreTel Connect ONSITE including ShoreTel Contact Centre and Mobility across 29 locations for more than 700 council staff, with the joint project between ShoreTel partner Flexnet and Brimbank’s own IT department expected to be completed by the end of February 2016.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Published: Tuesday, December 1, 2015
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