News : ShoreTel Contact Centre, Mobility Solutions for Local Government Body
Melbourne, Australia, Nov 30, 2015 -- Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure.
Under the contract, the new ShoreTel UC solution will form the basis of a comprehensive revamp of systems to enhance Brimbank’s delivery of services to its community of residents.
ShoreTel Connect ONSITE is now available in Australia and Brimbank will be the first major implementation of the new platform locally.
The contract will see Brimbank deploy ShoreTel Connect ONSITE including ShoreTel Contact Centre and Mobility across 29 locations for more than 700 council staff, with the joint project between ShoreTel partner Flexnet and Brimbank’s own IT department expected to be completed by the end of February 2016.
Posted by Veronica Silva Cusi, news correspondent
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ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
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Published: Tuesday, December 1, 2015