News : ShoreTel Introduces Global Numbers Service in Four Countries
Sunnyvale, CA, July, 2017 -- ShoreTel(R) (NASDAQ: SHOR), a provider of communication solutions that make interactions simple, announced it has expanded its ShoreTel Connect™ CLOUD unified communications solution with the addition of Global Numbers service.
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Global Numbers allows multi-national organizations to create a local presence in the countries they serve by establishing unique Direct Inward Dial (DID) or International Toll-free Service (ITFS) numbers in each country. Global inbound calls can be routed to auto-attendants, IVRs or contact center queues and handled by teams at a central location, such as corporate headquarters. The service is available to Connect CLOUD customers in the U.S., Canada, U.K. and Australia.
"As ShoreTel continues to expand globally, our base of multi-national customers has rapidly grown and created an increased need for global cloud services," said Don Joos, president and CEO of ShoreTel. "Global Numbers allows businesses to be where their customers are and create a better customer experience, without having to increase headcount or add equipment."
Posted by Veronica Silva Cusi, news correspondent
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