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News : ShoreTel Launches New Contact Center Solution
Sunnyvale, CA, USA, Aug. 18, 2015 -- As part of the roll-out of ShoreTel Connect™, ShoreTel(R) (NASDAQ: SHOR) introduced ShoreTel Connect Contact Center™, a solution scalable to users for both ShoreTel Connect CLOUD™ and ShoreTel Connect ONSITE™. Built on the foundation of ShoreTel's Enterprise Contact Center, ShoreTel Connect Contact Center extends the power of multi-channel routing and deep reporting to ShoreTel Connect CLOUD, and delivers a new agent interface for all customers.
Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has integrated previously stand-alone contact center functions into a single, centrally web managed platform.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Wednesday, August 19, 2015