News : ShoreTel Launches New Contact Center Solution
Sunnyvale, CA, USA, Aug. 18, 2015 -- As part of the roll-out of ShoreTel Connect™, ShoreTel(R) (NASDAQ: SHOR) introduced ShoreTel Connect Contact Center™, a solution scalable to users for both ShoreTel Connect CLOUD™ and ShoreTel Connect ONSITE™. Built on the foundation of ShoreTel's Enterprise Contact Center, ShoreTel Connect Contact Center extends the power of multi-channel routing and deep reporting to ShoreTel Connect CLOUD, and delivers a new agent interface for all customers.
Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has integrated previously stand-alone contact center functions into a single, centrally web managed platform.
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Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Wednesday, August 19, 2015
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