News : ShoreTel Ranked Highest Vendor in Customer Loyalty, Service and Value
Sunnyvale, Calif., Nov. 10, 2014 -- ShoreTel, a provider of phone systems and unified communications (UC) solutions, rates best among IP Telephony vendors in customer loyalty, service and value by IT professionals, according to a recent Nemertes Research report.
For Nemertes' 2014 Unified Communications and Collaboration PilotHouse program, 500 IT decision-makers and influencers (of U.S.-based companies, some with global presence) were asked to identify, rate and weight their primary providers in various areas including IP Telephony and integrated Unified Communications. Weightings and ratings were combined with Nemertes' assessment scores for provider strategy and financial viability. Results were segmented into Midmarket (consisting of businesses with fewer than 2,500 employees) and Enterprise (consisting of businesses with more than 2,500 employees) to provide the Nemertes Lighthouse rankings, which are part of the PilotHouse program.
In the Nemertes Lighthouse ranking, ShoreTel was named the top provider overall for Enterprise IP Telephony, beating all other vendors included in this study, and also ranked highest in value and customer service.
In addition, ShoreTel ranked best in customer loyalty in more technology segments than any other vendor in the study, specifically outscoring others in Midmarket and Enterprise Unified Communications suites and in Enterprise IP Telephony. In these segments, ShoreTel had the highest percentage of customers who plan to stay with their provider for the next two years.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
About Nemertes Research:
Nemertes Research is a research-advisory firm that specializes in analyzing and quantifying the business value of emerging technologies headquartered in Mokena, Illinois.
Published: Tuesday, November 11, 2014