News : Shoutlet Releases New Customer Care Module
Madison, WI, Nov 13, 2014 -- Shoutlet, an independent cloud-based social relationship platform, announces the release of a new Customer Care module, giving brands the ability to quickly and efficiently capture, manage, and respond to customer inquiries made on social channels.
Consumer satisfaction, brand loyalty, and lifetime customer value are all now tied to positive social engagement. As more consumers demand an immediate response to their questions, concerns, likes, and dislikes posted socially, brands must align their customer service and social teams with technology to surface the right conversations and route them accordingly.
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Shoutlet's new Customer Care module combines listening, filtering, and community management with collaboration and automation to identify important conversations, and delegate replies that drive improved response times and increased customer satisfaction.
Posted by Veronica Silva Cusi, news correspondent
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