Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Sight Loss Helpline Launched in Lothian

#contactcenterworld

Edinburgh, Scotland, Jan 11, 2021 -- Individuals affected by sight loss, as well as carers, friends and families who have a loved one affected by sight loss, can call 0800 024 8973 to access Sight Scotland’s advice, information and practical and emotional support. The freephone Sight Scotland Family Support Line is open for calls from Monday to Friday, 10am – 12pm and 1pm – 3pm.

This is part of Sight Scotland’s new Family Wellbeing Service, which aims to tackle to this identified gap in support as the charity reaches out to even more people affected by sight loss in Scotland.

Mark O’Donnell, chief executive of Sight Scotland and Sight Scotland Veterans said: "Sight loss has a huge impact on life, not only for the person with visual impairment themselves but also for their loved ones. Our research revealed a need for more advice and support for the whole family to help them cope with the impact of their loved one’s sight loss.

"We are proud to launch the Sight Scotland Family Support Line to address this need for support. Lothian is the first area to benefit from this service, and our ambition is to reach out to even more people affected by sight loss across Scotland in the coming years.

"We hope people with sight loss and their families will reach out to us through our helpline for our expert advice and support.

"Every hour at least one person in Scotland starts to lose their sight, and with the number of people in Scotland with a visual impairment set to increase by 30,000 in the next decade to over 200,000, many more people and their families are set to be impacted by a sight loss diagnosis. We must be here to support them in any way they require."

#co#contaJanette Hope is project manager of The Grassy Riggs in Dalkeith, – a drop-in cafe and outreach service for older people and carers in the community in Midlothian.

Before the pandemic restrictions set in, the drop-in centre also ran various groups for their service users who are primarily aged over 65, including a group for service users with a visual impairment such as age-related macular degeneration.

Janette and her team have been supporting their service users remotely throughout the pandemic, and recently linked up with Sight Scotland’s new Family Wellbeing Service for support for some of their service users who have a visual impairment. She has welcomed the launch of Sight Scotland’s new helpline.

She said: "When accessing services, a lot is done through technology and if you’re visually impaired then these methods may not always be accessible.

"So we found the number of links our service users with visual impairment had tended to be less than other service users.

"We are always looking to signpost people on to services that may be able to help them.

"It’s been great that Community Worker Debbie McGregor from Sight Scotland has been able to support some of our service users already, not just in a practical way but also providing emotional support for coping with sight loss.

"She has been able to have those conversations with them directly over the phone. She’s been able to help two of our service users access specialist items to help them with their sight loss.

"It’s about knowing that there is someone else that you can turn to, and that reduces anxiety. People who come to The Grassy Riggs are introduced to a bigger network of support. It’s about all the services we can help link them into as well.

"For people with a visual impairment, Sight Scotland will also be able to link them into other services that can help. I think the helpline is an excellent idea and very much needed. Especially under all these restrictions, with people feeling more fearful about going out and not being able to, this support being available over the phone is even more important."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.midlothianadvertiser.co.uk


Today's Tip of the Day - SWAT Team

Read today's tip or listen to it on podcast.

Published: Tuesday, January 12, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =