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San Fransisco, CA, USA, May 2022 - SightCall, a global of augmented reality (AR)-powered visual assistance, announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys AppFoundry(R), the industry’s largest dedicated marketplace focused on customer experience solutions. AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
Accessible through a Genesys chat, SightCall enables consumers to show their problems in real time with live video, empowering remote agents to provide on-the-spot solutions while the interaction is in progress, with minimal effort needed on both sides. For customers integrated with Genesys Cloud CX and leading CRM solutions, SightCall enables the seamless flow of video call data, ensuring customer records are automatically updated, maximizing recordkeeping and auditability needs.
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"SightCall is proud to further raise the bar for service delivery and issue resolution through our new application for Genesys," said Thomas Cottereau, founder and CEO of SightCall. "Our dynamic visual assistance solution allows more personalized experiences, including using the SightCall platform as video-only while retaining Genesys voice capabilities. This enables companies and their agents to maximize customization, increase responsiveness, and more effectively meet the needs of customers."
With live video and annotation capabilities integrated directly into Genesys Cloud CX, SightCall transforms operations and outcomes across verticals including healthcare and life sciences, insurance, manufacturing and retail. The use of SightCall through Genesys can reduce unnecessary site visits, enhance net promoter scores, cut down on product returns and reduce carbon footprint, all while reducing enterprise overhead costs.
Posted by Veronica Silva Cusi, news correspondent
SightCall is a global video cloud platform with a decade of experience enabling visual support interactions for enterprises in over 90 countries around the world. Enhanced by Augmented Reality (AR) and Artificial Intelligence (AI), the visual support technology digitally transforms service organizations, notably improving first time fix rates, decreasing truck rolls and increasing NPS. SightCall is headquartered in San Francisco with offices in NYC, Boston, Paris, London, Frankfurt and Singapore.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, May 9, 2022
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