San Francisco, CA USA, Feb 17, 2021 -- SightCall, an augmented reality (AR)-enabled visual assistance platform, announced it has partnered with Legrand Group, a global provider in electrical and digital building infrastructure based in Limoges, and France. It will provide AR-powered remote support through Salesforce Service Cloud for issues troubleshooting on job sites, enhancing rapid service solutions for commercial, residential and industrial buildings.
"As an industry leader in electrical infrastructure looks to the future of customer service, we are honored to be a part of its continued effort to improve client satisfaction through digital assistance tools," said Thomas Cottereau, founder and CEO of SightCall. "SightCall will enable all of Legrand France call center specialists to serve clients with dynamic remote call quality and the added benefit of full and close integration with their existing Salesforce CRM."
Starting this month, SightCall will be rolled out to all client call center teams of Legrand France.
"By integrating SightCall, we are demonstrating a core mission of Legrand to create simplicity across business areas and processes," said David Gonzalez, Head of Customer Relationship Center, Legrand France. "Everywhere it is used, SightCall will provide an enhanced service experience with quicker turnaround that can shorten project lengths, improves the lives of residential and corporate customers, and more quickly connects them to innovative and sustainable solutions in electrical and digital infrastructure."
Veronica Silva Cusi, news correspondent
SightCall is a global video cloud platform with a decade of experience enabling visual support interactions for enterprises in over 90 countries around the world. Enhanced by Augmented Reality (AR) and Artificial Intelligence (AI), the visual support technology digitally transforms service organizations, notably improving first time fix rates, decreasing truck rolls and increasing NPS. SightCall is headquartered in San Francisco with offices in NYC, Boston, Paris, London, Frankfurt and Singapore.
Published: Thursday, February 18, 2021
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