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News : Sigma Connected and BMet Mark Eight-Year Jobs Partnership Success

#contactcenterworld

Two West Midlands organisations behind a jobs and skills partnership have marked eight years of their successful link-up.

Since 2016, Sigma Connected and Birmingham’s BMet College have provided development and career opportunities for unemployed people through the launch of a Sector-based Work Academy programme.

The partnership, which is part-funded by the Department for Work and Pensions and West Midlands Combined Authority, is part of Sigma Connected’s commitment to Impact Sourcing, an initiative which creates job opportunities for those from often disadvantaged areas, or those struggling to find work having been unemployed for a period of time.

Scott Evans, HR Director at Sigma Connected said: "Over the past eight years we’ve formed a great partnership with BMet and are extremely proud that together we’ve helped improve the lives of over 800 people in the West Midlands. In 2023 alone we employed 100 people through the programme.

"We have built a strong partnership with BMet and they understand perfectly the type of people we need, who will fit within our culture, and who can deliver the Sigma Connected difference. The programme really does set these individuals up for success and changes lives for the better."

"The Impact Sourcing model is something we believe the BPO industry can embrace to make a difference not only as it helps people who need it most, but it’s also helping change perceptions of contact centre work as a viable, long-term career.

Paul McCalla, Business Development Manager from BMet added: "Our Sector Based Work Academy with Sigma Connected is one of the best in the UK and our partnership simply goes from strength-to-strength. It has snowballed positively due to the increase in employees they need as the business grows.

"Many businesses are delivering Work Academies but our success with Sigma Connected is down to consistency and longevity. People aren’t just completing a four-week programme and walking away with a qualification at the end of it, they are learning and gaining new life-skills, such as negotiating and interacting with customers and interview techniques. Most importantly, they are being placed into actual jobs with long term prospects. That’s really different."

#contactcenterworld


About Sigma Connected Group:
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Today's Tip of the Day - Call Your Competitors

Read today's tip or listen to it on podcast.

Published: Wednesday, March 13, 2024

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
(read more)

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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4.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

5.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

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Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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