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News : Sigma Connected and Shadow Careers Open Mitchells Plain Contact Centre and Training Facility

#contactcenterworld

Cape Town, South Africa, July, 2022 -- Following an announcement earlier this year, Sigma Connected South Africa, which offers ‘white label’ customer contact centre services across a variety of sectors, has now opened its Watergate Centre facility in the Cape Flats.

With plans to create 1,000 new roles in Mitchells Plain and nationally by 2025, many through Impact Sourcing, the contact centre was unveiled by the head of the Project Management Office, in the Private Office of the President, Rudi Dicks, who is working closely with the President Cyril Ramaphosa on the unemployment programme.

Ambassador Sadick Jaffer, chief director for Investment Promotion and Facilitation at the Department of Trade, Industry and Competition, assisted Dicks and other delegates in cutting the ribbon to open the new contact centre.

The event was hosted by Sigma Connected’s managing director David Neale and attended by over 50 guests, plus the first 90 employees who have joined the business in Mitchells Plain.

David Neale, managing director of Sigma Connected South Africa said: "I am proud that we have become the first GBS operation in Western Cape to provide contact centre solutions from Mitchells Plain. Our investment has given a real focus and profile to this community and will create careers for many years to come.

"So far we have received over 800 applications for jobs, with 300 being received within the first few hours of advertising the roles. I am pleased to say all of these came from local people living in Mitchells Plain.

"Over the next three years we are planning to hire more than 1,000 people across South Africa and we hope to replicate this model to make a real difference in similar communities across the country.

"With national youth unemployment rates currently over 70%, we hope other businesses will follow our lead and the opportunity to tackle the problem by creating lasting careers."

Through its impact sourcing partner, Shadow Careers, which is also based in Mitchells Plain’s Watergate Centre, the company has hired over 60% of its employees from excluded backgrounds.

Franco Cotumaccio, director and co-founder of Shadow Careers added: "Sigma Connected South Africa shares our vision for creating meaningful career opportunities for excluded youth. We are excited about Sigma Connected opening their call centre operations right next to our new career creation centre in Mitchells Plain."

"Our shared vision creates a new model for the future sustainability of the GBS sector, which could be replicated across the country to encourage others to invest in similar communities."

"Shadow's aspiration is national and we are looking for partners to help us achieve this goal, thereby substantially increasing job creation."

"An essential part of creating these outcomes is partnering with purpose."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bizcommunity.com


About Sigma Connected Group:
Company LogoProvider of contact centre services, Sigma Connected
Company LinkedIn   Company Profile Page

Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Monday, July 18, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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