UK business outsourcing provider Sigma Connected, has announced it is creating hundreds of new jobs as part of its ongoing growth plans.
Sigma, which offers customer contact centre services across the energy, water, insurance and financial services sectors, has announced it is looking to create 500 new vacancies in the first quarter of the year.
The roles, which will cover contact centre agent, supervisor and management roles, will be based across the UK as part of the company’s work from home policy.
They will add to Sigma’s 4,000-strong workforce, which has already seen 600 additional people employed this year.
Mike Harfield, COO of Sigma Connected Group said: "As part of our rapid growth, new client wins, and success in various markets, I am delighted that we can once again expand our team here in the UK after adding thousands of new jobs in the past 10 years.
"For us, it’s not just about jobs or stop-gap roles, it’s about offering long-term careers where people flourish and have access to the best training, development and promotion opportunities.
"Our agents in the UK and in other parts of the world are supporting clients nationally and internationally. To be adding more employees is another sign of our sustained success and ability to win and retain clients in a number of sectors.
"These roles represent a great opportunity to work in the booming outsourcing industry where we feel we are really making a difference."
As part of the jobs drive, Sigma Connected will be working with a range of partners to recruit candidates into the roles. This will also include their support in recruiting through Impact Sourcing, which gives opportunities to individuals struggling to get into the workplace.
About Sigma Connected Group:
Provider of contact centre services, Sigma Connected
Published: Tuesday, December 6, 2022
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms
Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.
Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.