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News : Sigma Connected celebrates nine wins at South Africa's Cape BPO Awards

#contactcenterworld

Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s industry awards.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the 2022 Cape BPO Awards, which recognise best practice and achievements across Western Cape’s BPO sector.

The awards highlighted both company and individual successes within Sigma from over the past 12 months, with the Group’s CEO describing the multiple wins as "another proud milestone" in the history of the company, which is part of South Africa’s Digicall Group.

In the individual awards, the Group’s Regional Chief Financial Officer Justus Fourie took home the respected ‘Bossin’ Award, whilst communications and engagement expert, Aniqah Hattas, won the Future Leader title. Training and development expert Fazlin Jones won the Top Trainer Award, with her colleague Denver Ross winning the Top Quality Professional.

Samuna Andrews was also recognised as the Top BPO Collections Professional category, and Abdul-Muiz Abrahams for the Top WFM Professional.

As a business, Sigma was also awarded a corporate trophy for Impact Sourcing and a special recognition was given for the Top Emerging BPO and Top Community Spirit.

Gary Gilburd, CEO of Sigma Connected Group said: "The Cape BPO Awards are one of the most prestigious in the industry’s annual calendar so we are absolutely delighted and so proud to have come away with so much recognition and respect for the job we are doing.

"Aside from the corporate awards which are the icing on the cake, the individual awards are by far the most special. Each of those are so well-deserved and represent the success and hard work from everyone at Sigma Connected in the past year across Western Cape.

"The award wins are yet another proud milestone in the history of Sigma Connected and it will help our drive for further growth for the rest of this year and into 2023.

"Lastly, I would like extend my congratulations to everyone who was nominated and all the other winners.

"There is such an array of talent and it shows just what an unrivalled location South Africa and Cape Town is for the global BPO industry. Cape BPO organised a superb evening and their support of the sector is second to none."

#contactcenterworld


About Sigma Connected Group:
Company LogoProvider of contact centre services, Sigma Connected
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Published: Friday, June 10, 2022

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2024 Buyers Guide IVR

 
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Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

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eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

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Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
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Pointel

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Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
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