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News : Sigma Connected celebrates nine wins at South Africa's Cape BPO Awards

#contactcenterworld

Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s industry awards.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the 2022 Cape BPO Awards, which recognise best practice and achievements across Western Cape’s BPO sector.

The awards highlighted both company and individual successes within Sigma from over the past 12 months, with the Group’s CEO describing the multiple wins as "another proud milestone" in the history of the company, which is part of South Africa’s Digicall Group.

In the individual awards, the Group’s Regional Chief Financial Officer Justus Fourie took home the respected ‘Bossin’ Award, whilst communications and engagement expert, Aniqah Hattas, won the Future Leader title. Training and development expert Fazlin Jones won the Top Trainer Award, with her colleague Denver Ross winning the Top Quality Professional.

Samuna Andrews was also recognised as the Top BPO Collections Professional category, and Abdul-Muiz Abrahams for the Top WFM Professional.

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As a business, Sigma was also awarded a corporate trophy for Impact Sourcing and a special recognition was given for the Top Emerging BPO and Top Community Spirit.

Gary Gilburd, CEO of Sigma Connected Group said: "The Cape BPO Awards are one of the most prestigious in the industry’s annual calendar so we are absolutely delighted and so proud to have come away with so much recognition and respect for the job we are doing.

"Aside from the corporate awards which are the icing on the cake, the individual awards are by far the most special. Each of those are so well-deserved and represent the success and hard work from everyone at Sigma Connected in the past year across Western Cape.

"The award wins are yet another proud milestone in the history of Sigma Connected and it will help our drive for further growth for the rest of this year and into 2023.

"Lastly, I would like extend my congratulations to everyone who was nominated and all the other winners.

"There is such an array of talent and it shows just what an unrivalled location South Africa and Cape Town is for the global BPO industry. Cape BPO organised a superb evening and their support of the sector is second to none."

#contactcenterworld


Today's Tip of the Day - Vendors/Suppliers

Read today's tip or listen to it on podcast.

Published: Friday, June 10, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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