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News : Sigma Connected marks environmental tree-planting milestone as it hits 5,000 employees

#contactcenterworld

A partnership between a business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across the world.

The Sigma Connected Group and charity Treedom entered into a partnership in 2021 which sees one tree planted for every employee who passes their probation with the company, helping to counter the effects of carbon emissions and support farmers in countries such as Tanzania, Ecuador or Madagascar.

As part of the initiative, Sigma Connected’s employees receive a photo of the moment the tree, which could be a fruit tree or another species, is planted. They also receive regular updates about the farmer who is benefitting, with the opportunity to plant a virtual tree and watch it grow in the virtual Sigma Forest.

The milestone comes as Sigma announced it has now reached 5,000 employees across the UK, South Africa and Australia.

Gary Gilburd, CEO of Sigma Connected said: "Our link up with Treedom is an important part of our corporate responsibility programme and it’s brilliant to reach 3,000 trees being planted in just two years.

"The partnership is unique because as we grow as a business, the project grows too, and it ultimately helps to reduce our carbon footprint as well as supporting local farmers.

"It also comes at an important time as we reach a total of 5,000 people across the whole Group. That is a huge milestone for us too, but we don’t forget that for every person joining means one more tree in the ground.

"We look forward to working with the team at Treedom for many years to come."

The planting of new trees is considered a vital component towards reaching the UK government’s Net Zero plan, a road map aimed at cutting carbon emissions and reaching net zero by 2030.

Founded in 2010, Treedom allows people to adopt or dedicate a tree, improving the environment and helping to provide social benefits to farmers and their workers in Tanzania, Ecuador and Madagascar. Treedom has planted more than one million trees in Africa and South America.

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About Sigma Connected Group:
Company LogoProvider of contact centre services, Sigma Connected
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, May 8, 2023

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
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