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News : Sigma Connected South Africa on Track for 1,000 Job Creation Target

#contactcenterworld

Cape Town, South Africa, Feb, 2023 -- South African business outsourcing company Sigma Connected has announced it has already created hundreds of new jobs as part of its pledge to create 1,000 roles across the country by 2025.

The company, which offers customer contact services to the South African financial services, education, telecommunications, insurance, hospitality, and retail sectors, has already created and filled 500 new vacancies over the past six months at its offices in Cape Town, Johannesburg and Pretoria.

Over 100 of the new roles have been created through Impact Sourcing, which provides employment opportunities for high potential but disadvantaged people across several communities.

David Neale, managing director of Sigma Connected South Africa said: "To create 500 jobs in only six months is fantastic news and I am delighted to bring so many people to Sigma Connected South Africa from a variety of different industries and backgrounds.

"It has been well publicised that we want to create 1,000 new jobs in three years but to reach the halfway point in just six months proves that more and more South African businesses are turning to outsourcing as they see the benefits in partnering with us. Testament to this is the two new clients we welcomed in our Mitchells Plain site during the last quarter of the year."

"We are creating new roles across Johannesburg, Pretoria, and Cape Town in the coming months as we look to bring even more great people into the business.

"We would like to thank the seven new partnerships and the growth from existing clients that continue to trust us with their brands, those partnerships have ultimately led to the creation of so many new careers and opportunities. It’s a hugely exciting time for us as we continue to create an exceptional reputation across several sectors in South Africa."

Sigma Connected South Africa, part of the Sigma Connected Group, launched in July 2022 to solely serve the domestic market. Its headquarters are in the Cape Town suburb of Woodstock.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bizcommunity.com


About Sigma Connected Group:
Company LogoProvider of contact centre services, Sigma Connected
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Monday, February 20, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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