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News : Sigma Connected Wns South African ‘Jobs Creation Award’

#contactcenterworld

A Western Cape business outsourcing provider has won a national award for its commitment to creating meaningful job prospects and opportunities in disadvantaged communities.

Sigma Connected South Africa, which offers customer contact services in multiple sectors, has won the Jobs Creation Award as part of country’s respected Top Empowerment Awards.

The award highlights organisations across South Africa which contribute towards the alleviation of poverty by tackling unemployment, whilst also displaying leadership and the ability to prove a lasting impact in their communities. All businesses in the awards are independently assessed and scored against other shortlisted organisations.

Sigma Connected was recognised for its work over the past two years, alongside its partners, to bring almost 200 jobs to young people from disadvantaged backgrounds.

David Neale, managing director of Sigma Connected South Africa said: "We are hugely committed to bringing new jobs to communities and young people, but also know the importance of providing the best training and entry-level careers for excluded youth.

"This award underlines those commitments and we are delighted to be recognised nationally for the impact we are making across the Western Cape and beyond in our offices in Johannesburg and Pretoria. However, it is only the start of the journey and our plan to recruit and train hundreds more people over the next few years continues."

Mr Neale added: "It is another tremendous milestone for us and underlines again how seriously we tackle the issue and make things happen in disadvantaged communities."

#contactcenterworld


About Sigma Connected Group:
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Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Thursday, October 20, 2022

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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