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News : Silah Gulf and Kleptika Announce Strategic Partnership
Manama, Bahrain, July 18, 2016 -- Silah Gulf and Kleptika, both providers in Customer Experience (CX) solutions, join forces to revolutionize CX in the Middle-East by delivering Robotics and Process Automation solutions.
As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate, the design and management of both captive and outsourced operations, powered by RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation), brings opportunities to drive substantial process efficiencies, reduce costs, increase flexibility and accuracy and ultimately enhance customer experience.
The RPA and RDA suite provided by Silah and Kleptika enables businesses to execute critical operations more efficiently, more securely and with greater agility.
Silah Gulf’s CEO, Ricardo Langwieder-Goerner added: "We are excited to launch innovative Robotics and Automation solutions together with Kleptika. With the Contextor Product line, we will revolutionize the way Businesses operate in the Business Process Management space in the region. Our Robotics and Process Automation suite will change the way Middle East businesses expedite core operational processes, ultimately improving their efficiency and their end user experience, while strengthening businesses’ bottom lines"
Posted by Veronica Silva Cusi, news correspondent
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Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Published: Tuesday, July 19, 2016