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News : Silah Gulf Wins Multiple Industry Awards
Manama, Bahrain, June, 8, 2016 -- Silah Gulf, a provider in the Outsourcing Industry, announced that it was named as winner in 4 categories at the 11th annual MECC (Middle East Contact Centre) Awards ceremony in Dubai.
"The 2016 MECC Awards had a huge number of entries this year. Many regional players were nominated and the competition was extremely tough" said CEO Ricardo Langwieder-Go¨rner. "Our winning categories include; Best Large OSP; Best New Help Desk (Airline); Best Small Help Desk - National Contact Centre (NCC) and Best OSP Reporting System & Process and winning the flagship Best Large OSP award has earned us the unique honour to stand out amongst our peers"
Commenting on Best OSP Reporting System and Process Award, Mrs Jo O’Flynn, Silah’s Chief Technology Officer said "We are extremely happy to have received recognition and validation for our technical capabilities with this award, this is the 3rd time Silah has won the award, which is a testament to our success in providing world class reporting systems and IT processes for our clients."
These awards solidify Silah Gulf’s commitment to delivering exceptional customer experience solutions for its clients and confirms Silah’s leading position in the Outsourcing and Contact Centre Industry in the GCC.
Posted by Veronica Silva Cusi, news correspondent
Source: Silah Gulf
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Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Published: Friday, June 10, 2016