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News : Silah Gulf Expands in The Kingdom of Bahrain
Manama, Kingdom of Bahrain, June 6, 2016 -- Silah Gulf Chairman Mr. Mohammed Ali AlQaed expressed his pride and pleasure with the accomplishments achieved during the past six years since the launch of the Silah Gulf Company in 2010. The company is specialized in operating and managing contact centers as well as the Business Processes Outsourcing (BPO); it also implements a component of the Economic Vision 2030 which has been launched by HRH Prince Salman bin Hamad AlKhalifa - Crown Prince, Deputy Supreme Commander and First Deputy Premier to enable the Kingdom of Bahrain to become a regional center of BPO.
During a press conference held yesterday with the attendance of Silah Gulf CEO Mr. Ricardo Langwieder-Goerner along with a number of members of the Board of Directors and officials; AlQaed declared that the company has succeeded in achieving all of its Key Performance Indicators (KPIs) which have been launched since its establishment. The company has exceeded its first performance indicator which aims at employing 250 employees by reaching over 500 employees with the end of the fifth year; together with 800 employees during six years. Silah has also contributed in supplying the labour market with 700 trained employees to become of the largest 20 companies that employ Bahrainis during a record period of only six years.
"The company will continue its pursue in creating jobs for Bahrainis to reach 1500 jobs during the three upcoming years. Furthermore, it will spend every effort in training larger numbers for the purpose of supplying the Bahraini market with qualified national workforce within the contact center service sector and BPO – such initiative will contribute in developing the economic drive in the sector going in line with Bahrain’s Economic Vision 2030," stated AlQaed.
In addition, AlQaed expressed his pride with the company’s high percentage of Bahrainization which has amounted to 70%, where more than 95% is within the National Contact Center. The number of staff has reached up to 809 employees with 70% being males and 30% females; where females represent a percentage of 50% amongst the executive management positions. He touched upon the role played by the company in accommodating a variety of society segments – alongside employing male and female employees from various academic levels; the company employs a number of the special needs, in an effort to open the door to this society segment.
"The company was also capable of achieving other KPIs during the specified time period; as it was able to develop an electronic system with numerous channels that provide all the services. In addition, Silah has achieved in delivering integrated services for a group of entities under one roof, in order to reach financial independence from the shareholders, it has also effectively contributed in supporting the Economic Vision 2030 in establishing a regional BPO.
Mr. Mohammed Ali AlQaed revealed that the company looks forward to the stage of expanding regionally in the Kingdom of Saudi Arabia, Qatar and Kuwait; through supporting the GCC economic by providing services to the private and public sectors in these countries as well as creating job opportunities to the GCC citizens.
Posted by Veronica Silva Cusi, news correspondent
Source: Silah Gulf
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Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Published: Wednesday, June 8, 2016