#contactcenterworld, @Cisco, @silahgulf
Manama, Bahrain, Jan 19, 2021 -- Bahrain-based Silah Gulf, a customer experience solutions provider, has partnered with Cisco to launch the Cisco Unified Contact Center Enterprise (CiscoUCCE).
The partnership will see the introduction of a host of digital solutions, such as Cisco’s Dynamic Interactive Voice Response (IVR) and Visual IVR solutions, enabling Silah to deliver a more proactive and personalized customer journey.
"We knew we could trust Cisco both as an innovator and a partner in our success, because of its commitment to developing the most advanced technology solutions to improve the customer experience," said Feras Ahmed, CEO of Silah Gulf.
"The partnership will enable us to build a network that will have a transformational impact for our customers in the GCC and help us in our goal of driving innovation to deliver complete, end-to-end customer experience solutions for our clients."
Shukri Eid, Managing Director, Cisco Gulf Region, said: "For over a decade, Silah Gulf has empowered organizations across the region with the tools required to deliver quality customer experience. This next chapter in Silah’s journey indicates clear understanding of the importance of digital transformation and an ongoing commitment to enhancing its client offerings.
"We are proud to have developed a single, intuitive contact center framework for Silah, which will not only improve customer engagements, but also provide actionable insights to further aid enhancements and growth."
Posted by Veronica Silva Cusi, news correspondent
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Published: Wednesday, January 20, 2021
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