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News : Silah Gulf Partners with Cisco for Contact Centre

#contactcenterworld, @Cisco, @silahgulf

Manama, Bahrain, Jan 19, 2021 -- Bahrain-based Silah Gulf, a customer experience solutions provider, has partnered with Cisco to launch the Cisco Unified Contact Center Enterprise (CiscoUCCE).

The partnership will see the introduction of a host of digital solutions, such as Cisco’s Dynamic Interactive Voice Response (IVR) and Visual IVR solutions, enabling Silah to deliver a more proactive and personalized customer journey.

"We knew we could trust Cisco both as an innovator and a partner in our success, because of its commitment to developing the most advanced technology solutions to improve the customer experience," said Feras Ahmed, CEO of Silah Gulf.

"The partnership will enable us to build a network that will have a transformational impact for our customers in the GCC and help us in our goal of driving innovation to deliver complete, end-to-end customer experience solutions for our clients."

Shukri Eid, Managing Director, Cisco Gulf Region, said: "For over a decade, Silah Gulf has empowered organizations across the region with the tools required to deliver quality customer experience. This next chapter in Silah’s journey indicates clear understanding of the importance of digital transformation and an ongoing commitment to enhancing its client offerings.

"We are proud to have developed a single, intuitive contact center framework for Silah, which will not only improve customer engagements, but also provide actionable insights to further aid enhancements and growth."

#contactcenterworld, @Cisco, @silahgulf

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.tradearabia.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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About Silah:
Company LogoSilah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Wednesday, January 20, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

New 2021 Membership

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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