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News : Silah Staff Graduate from Accreditied Training Center
Manama, Bahrain, Jan 6, 2014 -- Bahrain-headquartered Silah Gulf (Silah), a contact centre and business process outsourcing (BPO) company, recently celebrated the success of a group of employees in the University of Cambridge accredited English Language Course run by Lorna Coyle of Yellow Hat Training.
Ruth Williams, Head of Silah Academy commented: "Learning and Development are key factors in Silah's success. Enhancing our employees' skills enables us provide superior and differentiated customer service, as well as engaged and satisfied staff."
She added, "The Silah Academy has been active since 2011 and have graduated nearly 250 trainees; many of whom were offered immediate employment at Silah. The Academy is a major contributor to high levels of staff performance and customer satisfaction. This is achieved by keeping training programs innovative, current and exciting."
Silah integrate its Customer Service Operations, Consultancy, Academy and Technology platforms to deliver immediate results and create exceptional customer experiences for its clients.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Silah
Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Published: Tuesday, January 7, 2014