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News : Silverado Selects Salesforce Health Cloud to Create a Connected Care Experience
San Francisco, CA, USA, Sept 15, 2016 -- Salesforce (NYSE: CRM), a Customer Success Platform and CRM company, announced that Silverado -- a provider of home care, memory care assisted living and hospice services -- has selected Salesforce Health Cloud to create more personalized and connected care experiences. By using a single console to manage all of its care offerings, the organization will improve communication and collaboration with its residents, clients and patients, as well as create more efficient workflows enabling Silverado to help even more people living with Alzheimer’s and dementia, chronic illness and those at the end of life.
Along with Health Cloud, Silverado plans to use Community Cloud in the future to educate family members and share real-time updates about activities happening in their care communities; Service Cloud to coordinate nursing staff visitation schedules to those who rely on at-home services; and Sales Cloud to help sales teams work more efficiently and build stronger relationships with local healthcare providers and universities.
"Our mission is to enrich the quality of life for every individual we touch, including our clients, residents, patients, associates and each of their families," said Shamim Wu, president and COO, Silverado. "Silverado’s deployment of Health Cloud is the driving force behind our digital transformation and will provide associates with access to the tools and information they need to foster stronger relationships across our entire community."
"Healthcare providers today need technology to enable more personalized and connected care for their patients, families and partners," said Joshua Newman, M.D., Chief Medical Officer, GM, Salesforce Healthcare and Life Sciences. "Using Health Cloud, Silverado will be able to build stronger relationships with their members, not just populate records. Health Cloud enables communication between members and their extended care team at any time and on any device, helping put patients at the center of care."
"Today’s healthcare industry needs the ability to orchestrate data and build informative processes that enable people to make better decisions. Silverado understands the importance of the cloud to realize their business outcomes," said Olga Carames, managing director of Healthcare and Life Sciences Practice for Bluewolf. "With Bluewolf and Salesforce, Silverado has reinvented its client, resident and patient experience, and built a more efficient and personalized business. We're honored to partner with them."
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, September 20, 2016