News : Silverline Announces Patient Contact Center -- a Salesforce Fullforce Solution for Healthcare
New York, NY, USA, July 21, 2016 -- Silverline, a CRM consulting firm headquartered in New York City, announced the release of Transform: Patient Contact Center -- a Salesforce Fullforce Solution for Healthcare.
In this age of the customer, everyone and everything is becoming more connected. With Silverline launching a Salesforce Fullforce Solution, customers benefit from Silverline's expertise in healthcare. This proven solution can provide faster and more predictable deployments for healthcare organizations, empowering them to connect with their customers in entirely new ways -- and truly become customer companies.
Comments on the news
"We understand the challenges that the entire healthcare industry faces, especially Providers, when it comes to driving greater patient engagement and finding ways to improve the quality of care that is delivered," said Matthew Gretczko, Healthcare Practice Director at Silverline. "It was our goal to develop a solution that merges our industry knowledge and best practices with the power of the Salesforce platform to bring a tailored, yet customizable solution that effectively meets the needs of Patient Contact Centers by delivering immediate ROI while establishing a framework to facilitate greater experiences for Patients.
"We are thrilled that Silverline has been recognized as a Salesforce Fullforce Solution partner and is helping companies in healthcare connect with their customers in entirely new ways," said Kori O'Brien, senior vice president, Partner Marketing & Solutions, Salesforce. "We work closely with Salesforce Fullforce Solution partners to ensure our customers benefit from partner''s proven industry expertise with Salesforce's Customer Success Platform."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From SalesForce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, July 25, 2016