News : Simhastha Mela Call Center Functional, Sans Multilingual Facility
Ujjain, India, Jan 12, 2016 -- Call center for Simhastha is functional at the Simhastha mela office, but it is missing the multilingual services for foreign nationals.
The local administration will be appealing to pilgrims to lodge their complaints, queries, objections, any special requirement or essential information required regarding Simhastha.
Though for now the call center is able to cater the needs of Hindi speakers and not any other languages. Currently the call center is able to hold 10 calls once soon it will be increased to 25, said deputy fair office Sujan Rawat. He said the Simhastha Fair Authority will soon start facility of missed call service.
The user will give a missed call on a dedicated number, after which they will be sent a text message containing basic information about the mela. Rawat said the call centre phone line will be functioning round the clock and three operators will be working eight hours each.
Meanwhile, Simhashta Fair Authorities are yet to go for multilingual service, even after anticipating arrival of over 30,000 foreign tourists in city during Simhastha mela commencing April 22. Experts said feature such as forwarding the queries to the agencies and related officer and officers posted there would be consulting official concerned for quick disposal. Once the problem was solved, officials would be apprising the caller, would be a good move. They said the review of any single foreign national would be very important, as he will be one portraying the mela on global standards. So measures to keep tab on them and taking their reviews would be a good idea.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
Published: Wednesday, January 13, 2016