Simi Valley, CA, USA, April, 2018 -- More than 120 workers will be laid off from the iQor Holdings US call center in Simi Valley, according to the company.
IQor, based in St. Petersburg, Fla., is closing the center at 2290 Agate Court because of a change in strategy for one of its clients, according to Robert Burke, a company spokesman.
The contact center handles inbound and outbound customer support calls for many different types of programs.
The 129 employees will be let go effective June 1.
"All employees who have been impacted by this request have been given the opportunity apply for other open roles within the company or relocated to another iQor-operated facility," Burke wrote in an email to the Business Journal.
Posted by Veronica Silva Cusi, news correspondent
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Monday, April 16, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565