News : Sinclair Voicenet Awarded Partner Of The Year By NICE Systems
Sinclair Voicenet, the UK-based provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management solutions, has been named NICE Enterprise Business Partner of the Year.
This award was presented by Benny Einhorn, President NICE Systems EMEA and Omer Fuchs, Director of Business Partner Programmes at NICE Systems’ recent Partner Conference which took place in London on June 16th. The event was attended by key business partners from across the EMEA region. It recognises Sinclair Voicenet’s outstanding services contribution within the UK’s Contact Centre market.
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According to NICE Systems: "Sinclair Voicenet has consistently demonstrated the highest level of expertise in deploying and supporting our most advanced business applications including workforce management, interaction analytics, performance management and real-time optimisation solutions. This has enabled the company to meet the evolving needs of customers in the contact centre and public safety environments whilst achieving significant and sustained business growth."
Peter Gough, a Director of Sinclair Voicenet, added: "We are delighted to have received this important award from NICE Systems which recognises the significant programme of ongoing investments we have made in recruitment, training and infrastructure to meet the demanding requirement of customers in the core markets in which we operate."
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About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, July 3, 2015
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