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News : Sinclair Voicenet Awarded Security Business Partner of the Year by NICE
Sinclair Voicenet, the provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management solutions, has been named NICE Security Business Partner of the Year.
The award was presented by Eran Noam, NICE Systems Sales VP for EMEA at NICE Systems’ recent Security Partner Conference which took place at Lake Maggiore, Italy in May. It recognises Sinclair Voicenet’s outstanding services contribution within the UK’s Public Safety market.
According to NICE Systems: "Sinclair Voicenet has been a committed, long term and well established NICE Partner for many years and has consistently demonstrated a high level of excellence in maintaining and supporting key and demanding business critical Public Safety customers, including ambulance services and police forces, nationwide."
Peter Gough, a Director of Sinclair Voicenet, added: "As a longstanding provider of voice recording systems to the emergency services, we are delighted to have been named as Security Business Partner of the Year. This award recognises our commitment to meeting the mission critical needs in this market sector by developing the highest level of expertise in NICE’s portfolio of public safety products including the latest crisis, incident and operational efficiency applications."
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About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Thursday, August 7, 2014