News : Sinclair Voicenet Exceeds Business Growth Targets
Sinclair Voicenet, the UK-based provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has exceeded all business growth targets by achieving an increase in turnover of more than 42% in the last financial year with a corresponding rise in profitability.
According to Peter Gough, a director of Sinclair Voicenet: "These results consolidate Sinclair Voicenet's position in the UK market as a provider of call recording and advanced contact centre applications to the public safety, financial and commercial sectors. We have also made a significant investment in developing new technology solutions and growing our sales and support teams to meet increasing customer demand."
Over the last twelve months, Sinclair Voicenet has also experienced a 20% increase in headcount which includes the appointment of two experienced consultants to further enhance the company's expertise in the deployment of the latest workforce and real-time business process optimisation solutions.
The company has also established an Advanced Services Group to streamline installations of complex applications that require high levels of technical expertise. Sinclair Voicenet is now the only partner of NICE Systems which is fully certified to manage and deploy advanced applications without having to rely on vendor support.
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Sinclair Voicenet has also continued to invest in new products under the SmartVoice brand name. They include SmartVoice Assist, an innovative contact centre training solution that empowers managers to discreetly monitor and support the calls and on-screen activities of new and experienced agents in real-time. It reduces the need for agents to be offline for traditional classroom-based training sessions and allows the skills of best performing agents to be cloned to improve contact centre productivity.
"The coming year will see further success as we continue to expand the business, actively target a number of new markets and unveil significant new products that will enable us to differentiate the business from other suppliers of more traditional technologies," concluded Peter Gough.
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About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Thursday, May 7, 2015
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