News : Sinclair Voicenet Expands Sales Operation With New Senior Appointment
Sinclair Voicenet, the UK-based provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has appointed industry veteran Steve Bailey as Area Sales Manager. In this role he will be responsible for developing and managing relationships with new and existing customers operating in a wide range of market sectors including local government, public safety and enterprise contact centres.
Steve Bailey has over 15 years’ experience of the voice recording and contact centre markets and joins direct from NICE Systems where, as Head of UK and Ireland Business Partners, he was responsible for direct SMB sales and indirect sales from channel partners throughout the UK and Ireland. Prior to joining NICE Systems, Steve was Senior Account Manager for Racal Recorders.
According to Peter Gough, a Director of Sinclair Voicenet: "With a proven track record with some of the world’s leading manufacturers of call recording solutions, Steve Bailey’s appointment will enable us to consolidate our position in the UK contact centre market. I look forward to working closely with him to exploit new business opportunities and meet our ongoing strategies for growth."
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About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Thursday, March 27, 2014