News : Sinclair Voicenet Appointments RTS Developer
Glasgow, UK, July 22, 2016 -- Sinclair Voicenet has appointed Steven McGarva as RTS Developer. In this new role he will provide additional expertise to assist with a range of real-time customer projects including PCI Compliance, process optimisation and robotic automation.
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Steven McGarva has over 20 years’ experience of software development and business analysis and joins direct from Ageas Insurance, the award-winning provider of personal and commercial insurance solutions. There, as Senior MI Developer, he played a leading role in the integration and migration of data to an advanced unified platform. Prior to this, he held senior software development roles with HSBC and Ignis Asset Management.
According to Sinclair Voicenet: "Steven’s appointment will enable us to extend our position as the UK’s leading provider of NICE real-time applications that automate contact centre processes allowing users to handle calls faster, more responsively and more effectively."
Posted by Veronica Silva Cusi, news correspondent
Source: Sinclair Voicenet
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Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Monday, July 25, 2016