News : Sinclair Voicenet Invests In Customer Support With New Service Appointment
Sinclair Voicenet, a UK provider of multimedia interaction recording and contact centre applications, has appointed Ronnie Whittaker as Service and Support Manager. In this new role he will be responsible for developing and managing the company’s service capability to enhance the delivery of the highest level of support to customers operating in a wide range of market sectors including public safety, local government and enterprise contact centres.
Ronnie Whittaker has over 20 years’ experience of working with major blue chip organisations and joins direct from Smart Modular Technologies, a global provider of speciality memory solutions. There, as Service Delivery Team Manager, he was responsible for the successful creation of a global service desk function to support customers in the computing, communications, storage and industrial markets. Prior to this, he was Head of Technical Services for IRW Systems, a national provider of IT services and solutions.
According to David Kindness, Professional Services Director at Sinclair Voicenet: "Ronnie’s extensive experience of implementing ITIL based services will ensure that we consistently deliver the highest level of customer support across the UK."
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Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Thursday, November 26, 2015