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News : Sinclair Voicenet Achieves Accreditation As NICE Training Partner
Sinclair Voicenet, the UK-based provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has achieved NICE Authorised Training Partner status for the 8th year in succession. This accreditation qualifies us to deliver training programmes for NICE Systems’ full suite of interaction recording systems.?
??According to Peter Gough, a director of Sinclair Voicenet: "This accreditation gives customers the confidence that we can deliver a complete solution, including installation and training, to the highest level. It complements our recent Partner of the Year award from NICE Systems, consolidating our position as one of the UK’s leading suppliers of contact centre solutions."
??In addition to providing training to existing customers, Sinclair Voicenet will also be delivering training services on behalf of NICE Systems to other users throughout the UK.
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About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Tuesday, November 5, 2013