News : Sinclair Voicenet Partners With VEI To Install Call Recording Solutions
Sinclair Voicenet, the UK provider of multimedia call recording, contact centre applications and PCI security solutions is partnering with VEI (Voice Engineers Ireland), the Dublin-based provider of unified communications, IP telephony and wireless technology. Together, the two organisations will focus on the installation and support of call recording and advanced applications to organisations operating contact centres in key market sectors including financial, local government, public safety and security across the Republic of Ireland.
According to Peter Gough, a Director of Sinclair Voicenet: "VEI is a rapidly growing, dynamic company with a track record of success in Ireland’s enterprise voice recording sector and has made a substantial investments in training its specialist technical team with the skills required to install and support the latest platforms from NICE Systems. The company has already achieved significant success with customers in the financial sector and we anticipate making some major contract announcements over the coming months."
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"We are pleased to be partnering with Sinclair Voicenet as it will enable our customers to derive maximum benefits from deploying the latest, world-class call recording and PCI compliance solutions," added to Lloyd O’Rourke, Commercial Director of VEI. "
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About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Voice engineer Ireland (VEI) is a Telecoms, IT support and maintenance provider in the Irish and UK market.
Published: Monday, August 10, 2015
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