News : Sindh Police to Outsource Madadgar 15
Karachi, Pakistan, Sept 26, 2016 -- Sindh police have planned to outsource its helpline 'Madadgar 15' and to streamline it in a professional manner.
It has been learnt that the old service would be replaced with modern call centre facilities to be operated by private sector.
In this regard, the Inspector General of Police A. D. Khawaja has sought the help of Chief Minister Sindh Syed Murad Ali Shah for final approval.
Sources told Daily Times that after receiving approval from the Chief Minister the Sindh police would invite bids from leading private sector Information Technology Enabling Services (ITeS) providers to setting up the helpline with modern features.
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The new 15 helpline will have latest recording systems and properly trained educated staff to handle calls and to promptly react on complaints.
Sources added that there was a need of a modern helpline for Sindh police that would be handled by professionals because the department does not have enough staff in this connection.
"A call was received by the help line's staff related to a high profile kidnapping case few months back, but due to sub-standard recording system and poor response from the police staff had made the issue more complex," a source informed.
In May 2015, Special Security Unit (SSU) was assigned to remodel the existing Madadgar-15 system but all went in vain and the project failed to proceed though it was in the SSU's Vision-2020.
Posted by Veronica Silva Cusi, news correspondent
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