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News : Singapore Airlines Takes Flight with Tablet App
Singapore, Feb 12, 2015 -- Cabin crew on Singapore Airlines are creating digital voyage reports and improving customer service during each flight thanks to a new tablet app.
The TCS CrewCollab app – jointly developed by Tata Consulting Services and the airline – lets crew view information that was previously in paper format, such as customer service and crew lists, and other information on tablets during flights. The app helps crew members learn more about individual passengers – such as their experience with the airline, preferences, and special services requested.
Crew can also use the app to access digital versions of key documents such as safety and service procedures manuals, catering information, as well as crew memos or alerts and crew-to-crew handover notes. An enterprise social plug-in also enables cabin crew to connect with each other on flights.
Posted by Veronica Silva Cusi, news correspondent
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About Singapore Airlines:
Singapore Airlines Limited is the flag carrier airline of Singapore.
About Tata Consultancy:
TCS provides consultancy services involving: IT services, business solutions, and outsourcing.
Published: Friday, February 13, 2015