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News : Singapore-based Fintech Provider GoBear Partners with Netcore

#contactcenterworld, @netCORESolution

Singapore, Aug 11, 2020 -- Netcore Solutions, a marketing automation, and personalization platform announced that GoBear, an Asian Fintech has chosen Netcore Smartech to power its multi-channel marketing automation and engagement campaigns, to ensure customer retention.

Netcore Smartech's AI-powered platform bundles the CDP, multi-channel campaign management, a comprehensive journey builder, AI-based email delivery, and Smart Push for push notifications, with a layer of AI across the platform, makes Smartech a preferred partner for brands focussing getting their customer retention campaigns right.

Azril Arif, Performance Marketing Director said, "GoBear is ushering in the next phase of customer engagement and we believe all engagements need to be personal in nature. Netcore Smartech will enable us to understand our users better, conceptualize engagement strategies, and deploy personalized engagement at scale. We foresee this to be instrumental in our growth."

"The Fintech industry presents a remarkable opportunity for customer engagement and retention across the globe. GoBear is a marquee name in the Fintech space and we are thrilled to impact the key retention and engagement KPIs and contribute to their incredible growth story." added Abithab Bhaskar, CEO - International Business, Netcore Solutions.

#contactcenterworld, @netCORESolution

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.marketwatch.com

About Netcore Solutions:
Company LogoNetcore Solutions, a martech solutions company enables marketers to outline their customer journey to achieve 1:1 customer experience. Netcore has been delivering marketing ROI for more than two decades to brands and serves as a strategic partner to enterprise and mid-size businesses across many industries in the United States, India, SEA and EMEA.
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Published: Thursday, August 13, 2020

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2021 Buyers Guide
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Knowledge Management

 
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eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
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Happitu

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livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
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ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
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