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News : Everise Extends Footprint in US and Opens New Facility in Guatemala


Singapore, July, 2019 -- Singapore-based Everise Holdings (Everise), a global experience company, will be making its foray into San Francisco. The opening of the new business development office signifies the company's move to centralise its business development teams which are currently spread across its global offices. The San Francisco office will also see executive-level employees who will exemplify Everise's vision and translate it into the kind of messaging that dynamic, growing, consumer-focused companies will grasp and act upon. 

The opening of the new office follows Everise's acquisition of two US-based companies. Namely C3|CustomerContactChannels in 2016, which provides omni-channel customer support, and Trusource Labs in 2018, which offers product support, Apple Help Desk support and content moderation for Smart Home, IoT and Silicon Valley startups. Everise currently has a footprint in Oklahoma, Texas, Nevada, Arizona, Idaho, and Utah and a corporate office in Miramar, Florida.

Sudhir Agarwal, CEO of Everise shared, "With our new office in San Francisco, we see the value in being close to the Silicon Valley area so we can better serve our customers, many of whom come from here. We are uniquely placed to be the go-to experience vendor for high-growth Smart Home and IoT companies who want to deliver high-touch customer experiences at scale. Everise alone can cost-effectively provide the full range of customer, product and digital experience services future multi-billion-dollar brands require."

Everise's expansion establishes a stronger foothold in the US, as it seeks to attract the right talent that will help elevate the business, with plans to aggressively expand 2.3x over the coming months. Many of the opportunities they are offering are for licensed healthcare and health insurance customer experience agents as well as systematic insights analysts and more. Everise also successfully launched its Work-At-Home programs, which aim to give employees more flexibility and work-life balance.

Earlier this month, Everise moved its Guatemala office to a new facility. The new facility represents an expansion of its current operations in the area. From a team of 25 in 2012, the office now staffs over 900 employees in the new facility, with the capacity to expand to 1,500.

In line with its "people-first" value proposition, the new facility offers free transportation for night shift employees, easy access to public transportation, onsite activities like table tennis, a soccer field, basketball court and running track, as well as an outdoor patio for relaxation.


Posted by Veronica Silva Cusi, news correspondent

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Published: Friday, August 2, 2019

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