News : Singapore’s Sushi Tei Enhances Customer Experience with Avaya
Singapore, February 6, 2017 -- Sushi Tei, a Japanese restaurant chain in Singapore, is leveraging Avaya's IP contact centre to offer a better experience to its customers.
The restaurant receives numerous calls each day - ranging from queries on balance stored in membership cards to payments.
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To ensure that calls are correctly routed to the various business functions and its 14 outlets across Singapore, Sushi Tei turned to IOSYS Solutions to implement Avaya's solutions.
Leveraging skills-based routing technology, Avaya IP Office Contact Centre is able to automatically categorise calls and connect customers to the right employees. This leads to improved customer satisfaction, reduced employee workload, and lower costs.
"[Avaya's solutions have] been able to [support] our aspirations of becoming a leading restaurant for quality, value and exceptional service as we expand our footprint across the region. With the ease of deployment and great support from Avaya, we look forward to implementing the platform across the region to enjoy greater efficiencies and cost-savings." said Janice Lee, Assistant Director (Finance and Admin), Sushi Tei.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, February 8, 2017
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