East Harbour, CT, USA, May 7, 2018 -- Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling "Single Sign On" (SSO) capabilities for Virtual Observer (VO) Workforce Optimization across our ecosystem of cloud contact center provider business partners and Customer Relationship Management (CRM) applications.
This methodology allows contact center staff to access Virtual Observer (VO) with their existing application credentials, using prebuilt integrations with platforms such as Salesforce, Zendesk, Oracle Service Cloud and ServiceNow. Virtual Observer is a Workforce Optimization solution designed specifically for the cloud enabled, modern Contact Center.
"Single Sign On" lets any user securely sign on using a single password from any end point for the entire WFO platform. Single Sign On (SSO) mitigates compliance and security risks for organizations by giving businesses control over user authentication and user revocation via corporate mandated tools.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, May 8, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.