News : SingleComm Helps Beachbody Increase Sales Call Efficiencies & Drive Revenue
Midlothian, VA, USA, August, 2017 -- SingleComm announced that it has been working closely with Beachbody, a health and wellness company behind P90X(R) and INSANITY(R), to improve call center efficiencies and drive revenue growth.
While SingleComm provides a variety of contact center solutions, it is the company's Dynamic Scripting & Conversation Platform that has performed especially well for Beachbody, a direct sales company that often has promotional scripts active across many call centers.
"Making modifications to scripts used to take an enormous amount of time, which posed a risk to our revenue stream," said Lee Swanson, senior vice president of telemarketing at Beachbody. "SingleComm's scripting technology has allowed us to modify our promotional scripts quickly using our own in-house personnel. By eliminating the need for numerous outside programmers, we've saved time and money."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Our Dynamic Scripting & Conversation Platform eliminates the development time that has long plagued the testing and modification process that's so crucial to successful campaigns," said Michael Puccinelli, CEO and co-founder of SingleComm.
"What's more, we've put our clients in control of the process so they can make the script changes they want and have those changes become active, simultaneously, across multiple contact centers and multiple channels."
"Speed to market has been the biggest benefit we've derived from the SingleComm tool," said Beachbody's Swanson, who added that SingleComm saved his company approximately $100,000 annually on script-building costs alone.
Puccinelli concluded: "The fact that SingleComm is helping Beachbody increase efficiencies and revenues is very satisfying. We're thrilled to be working with one of the world's leading direct sales companies, and we look forward to an ongoing relationship."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assessing The Proposal
We provide Omni Channel Call Center Solutions in the Cloud
Published: Monday, August 7, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...