Toronto, ON, Canada, May 23, 2019 -- SinglePoint Group International Inc. ("SinglePoint"), a provider of specialized call center services for North American businesses, announced that it has acquired PR Exchange Group of Companies Inc. ("PR Exchange").
PR Exchange is a Sales and Marketing support company. As a provider in revenue acceleration solutions in the B2B environment, PR Exchange provides Data Collection, Demand/Lead Generation, Lead Nurturing/Scoring, Professional Appointment Setting and Event Promotion/Registration services.
As a part of the agreement, the PR Exchange team will operate from SinglePoint’s call centre in Toronto, Ontario while continuing to do business under the PR Exchange brand.
"PR Exchange is a very well managed company with a high performing tenured staff that fits nicely into our culture. Through this acquisition, we strengthen our suite of solutions and expand our capabilities for our current clients and the market at large," said Tim Rankin, COO of SinglePoint.
Angela Kabir, PR Exchange’s founder and CEO commented that "we strongly believe this move will bring about only positive changes for everyone. The PR Exchange brand is made stronger as part of the SinglePoint group of companies and even more competitive in our market; in addition, SinglePoint’s extensive resources will allow us to provide our unique services on a broader scale. This is a very exciting event for both companies, for our employees and for our clients. Our greatest asset has always been our people, and by joining forces with SinglePoint, we have truly enhanced that asset. We are looking forward to this next chapter in PR Exchange’s story."
Posted by Veronica Silva Cusi, news correspondent
About SinglePoint Group International:
SinglePoint has been providing specialized call center services to North American businesses since 1947. SinglePoint helps clients manage their entire customer journey from new customer acquisition, to customer service/tech support, retention and pre and post charge off collections from five sites in North America and two nearshore sites. With over 700 employees, we serve the needs of our clients across multiple industries including financial services, utilities, telecommunications, health care, education and the public sector.
Published: Friday, May 24, 2019
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
PH: (+61) 406 501 368
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...