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News : Singtel to Launch Zoom’s Latest Communication Solutions for Enterprise Digital Transformation

#contactcenterworld, @singtel, @zoom_us

Singapore, Jan 18, 2023 -- Singtel announced the release of the latest enterprise communication solutions from Zoom Video Communications, Inc. to enhance customer service delivery, operational efficiency and support overall digital transformation. Several new solutions will be added to Singtel’s suite of 5G and unified communications (UC) offerings[1]. These services will be progressively made available to enterprises, starting from next month with Singtel’s Zoom Phone Connector where phone calls can be enabled from fixed lines to Zoom Meetings. Other solutions that will enable a more immersive meeting experience amidst rising demand for hybrid working and team collaboration include Zoom One, which encompasses team chat, phone, whiteboard, meetings, rooms, workspace reservation, and more. Available in the future, Zoom Contact Center and Zoom Virtual Agent will engage customers via intelligent digital interactions, and Zoom IQ for Sales will enhance sales productivity. 

"Singtel is well-plugged into our business customers’ challenges and understands their need for trusted, resilient and cost-effective technology solutions and services to help them evolve as an organisation more effectively and give them a competitive edge in the industry. UC facilitates better organisational management and collaboration which helps enterprises improve productivity and customer service while saving money on communication costs."

Lim Seng Kong,
Managing Director,
Singtel Enterprise Business

Mr Lim Seng Kong, Managing Director, Singtel Enterprise Business, said, "Singtel is well-plugged into our business customers’ challenges and understands their need for trusted, resilient and cost-effective technology solutions and services to help them evolve as an organisation more effectively and give them a competitive edge in the industry. UC facilitates better organisational management and collaboration which helps enterprises improve productivity and customer service while saving money on communication costs. With the addition of Zoom’s suite of new innovations to our comprehensive UC portfolio, Singtel Paragon’s multi-access edge compute (MEC) capabilities and marketplace of advanced 5G solutions and applications, as well as Singtel’s CPaaS, enterprises will be able to develop more innovative applications and provide timelier and value-added services to their customers, more seamlessly and cost effectively. We look forward to our continued partnership with Zoom to help enterprises accelerate their digital transformation and achieve their business growth ambitions."

"Organisations in Singapore are looking for a flexible, secure and reliable communications platform to consolidate their workflows, drive greater efficiency and deliver more seamless customer experiences. Zoom’s relentless commitment to innovation with a communications platform that works seamlessly makes us the right choice for Singtel," said Mr Ricky Kapur, Head of Asia Pacific (APAC), Zoom. "We are excited to partner with Singtel to empower organisations in today’s challenging business climate and unlock new industry innovations across healthcare, education, banking and more. Innovation done right is key to resilience and growth, and we look forward to providing enterprise customers the communications technology and expertise they need in their digital transformation journey."

Singtel is one of the network providers for Zoom’s cloud-based communication services in Asia Pacific.As part of the ongoing partnership, Singtel and Zoom will also be exploring high resolution streaming solutions via Singtel Paragon, an all-in-one 5G and MEC business orchestration platform, to bring the cloud-based conferencing service closer to enterprises and consumers on the network edge. 

#contactcenterworld, @singtel, @zoom_us

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.singtel.com


About SingTel:
Company LogoSingapore Telecommunications Limited, commonly abbreviated as SingTel, is a Singapore telecommunications company
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About Zoom Video Communications, Inc:
Company LogoZoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, January 19, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Surveys

 
1.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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