News : Singtel, M1 Pick Amdocs for Better Customer Care
Singapore, Nov 24, 2015 -- Singtel Group and M1 both engaged Amdocs, for digital transformation in Singapore and Australia, and for convergent billing solution to provide enhanced customer experience.
Under a multi-year services agreement, Amdocs will deliver to Singtel a single platform for online customer care and commerce, which will enable Singtel to offer an improved and differentiated digital service experience to customers in its key markets of Singapore and Australia.
Amdocs was selected as a systems integrator to deliver an integrated platform based on the Amdocs Digital Care and Commerce solution.
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Amdocs will also deliver testing services including performance and security testing to support the rollout, as well as ongoing application maintenance and support under a multi-year services agreement.
Also, Amdocs has helped M1 has successfully deployed a convergent billing solution based on the Comverse technology acquired by Amdocs, which will now support M1 as a new Amdocs customer.
Posted by Veronica Silva Cusi, news correspondent
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Singapore Telecommunications Limited, commonly abbreviated as SingTel, is a Singapore telecommunications company
Published: Monday, November 30, 2015
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